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Use the form on the right to contact us.

info@bigbadwolfs.com

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Honolulu, HI
USA

Shipping Info

ITEM AVAILABILITY

The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is located, and the shipping address is verified.

Select items are not eligible for shipping outside of the continental united states. A message will be displayed during the checkout process if you have one of these items in your shopping bag.

Pre-order items are not yet in stock, but available for advanced order on our site. Therefore a pre-ordered item is shipped directly to your chosen shipping address once it is in stock. as with all purchases on our site, you will not be charged for any item until it is shipped to you. The expected date that the item will leave the distribution center is indicated on the product detail page. This date is a good estimation of the item’s availability but please note that the date is not firm. Should the expected shipping day change, you will be notified via email.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are monday-friday, excluding federal holidays within the United States.

SHIPPING RULES

  • United states
  • U.S. territories (Puerto Rico, Virgin Islands, Guam, Marshal Islands, American Samoa, and Micronesia)
  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • France
  • Germany
  • Netherlands
  • Spain
  • Sweden
  • United Kingdom
  • APO/FPO addresses

SHIPPING RESTRICTIONS

  • Orders are shipped on business days only. Business days are monday-friday, excluding federal holidays within the United States.
  • Orders shipping to an APO or FPO military address are shipped via the U.S. postal service and cannot be expedited. Please note these orders may take up to 21 days for delivery.
  • We are unable to ship expedited orders to a PO Box address.
  • We are unable to ship to 3rd party shipping services.

CANADA SHIPPING TERMS AND CONDITIONS

  • Please carefully read the following terms and conditions concerning Canada orders:
  • Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected as a part of the international handling fee during checkout. A summary of these charges will be included in the international handling fee line. The order total presented at checkout will be the exact amount that you will be billed. there will not be any additional costs billed upon delivery or due as C.O.D. charges.
  • When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you.
  • Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
  • All prices are shown in U.S. dollars ($USD). the item price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of checkout, and will be displayed as the international handling fee, also in u.s. dollars ($USD).
  • By ordering goods from this website, I hereby authorize a licensed Canadian customs broker chosen by the operator of the website to act as my agent, and to transact business with Canada border services agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to the operator of the website and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from the operator of the website. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that the operator of the website can be reimbursed.

INTERNATIONAL TERMS AND CONDITIONS

  • Please carefully read the following terms and conditions concerning international orders:
  • Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are levied and collected as a part of the International Handling Fee during Checkout. A summary of these charges will be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges.
  • When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you.
  • Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
  • all prices are shown in U.S. dollars ($USD). The item price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of checkout, and will be displayed as the international handling fee, also in u.s. dollars ($USD).
  • By ordering goods from this website, I hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.
  • International orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of the continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon placing your order.
  • We do not accept returns for items shipped internationally.
  • For questions about international shipping please contact us at info@bigbadwolfkids.com