Returns Policy and Restrictions
We accept returns of product shipped within the United States only. When returning your purchase within the United States, return shipping to our online store is free if you use the prepaid return label that is attached to your packing slip.
We do not accept returns for items shipped internationally.
Returns of full-price merchandise must be made within 14 days of purchase.
Final Sale Merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned.
Products must be unused, unworn, and in good condition with original hangtags and packaging attached. All original packaging must be intact.
Price adjustments will be honored within 7 days of the original purchase date and will be refunded in the original form of payment.
Only items purchased through bigbadwolfkids.com may be returned to our online warehouse. items purchased through any physical shops or wholesale partners must be returned to the place of purchase.
Items purchased on bigbadwolfkids.com may be returned or exchanged at a Big Bad Wolf retail shop. orders shipped to canada may not be returned to retail shops in the united states.
We do not support returns, reships, or re-credits for items shipped internationally.
Surprise sale and select promotions are considered final sale merchandise and cannot be returned online or in our shops.
We do not accept returns for items shipped outside of the united states.
We are unable to support exchanges through our online store.
If you choose to return or exchange your online purchase to a big bad wolf retail shop, you must present the original packing slip. Without your packing slip, you will be offered an exchange or merchandise credit for the current selling price of the item.
In the case of items damaged during shipment, please contact our customer care team immediately at 808-223-5936.